Network Services From IT Experts


Technology solutions to increase productivity, efficiency, and growth – all while keeping your network and confidential data safe and sound.

 

Our mission is to help businesses like yours increase productivity and get more out of the technology you invest in.  We specialize in solutions that safeguard and protect your data and keep operations running smoothly.

Managed IT Services

Intelligent remote monitoring, proactive maintenance, and behind-the-scenes remote support.

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Network Security

Protect your business from threats like malware, viruses, phishing attacks, hackers and other threads.

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Backup & Disaster Recovery

Ensure peace-of-mind in any situation with the most complete data backup solution available.

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Cloud Hosting Solutions

Reduce infrastructure costs, collaborate, and get more done with our unique cloud solutions.

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When you just want IT to work!

There are a lot of computer shops out there that you can call up to fix an issue or install a piece of equipment. They might be able to get you out of crisis mode, but they aren’t looking at the full picture.

At Think Tank NTG, we understand business. We consult. We provide solutions to solve everyday challenges. We just happen to fix computers as well.

We believe (and have proven) that if you proactively manage technology, run maintenance religiously, and monitor a business network, everyday issues and downtime will be greatly reduced.

This is what makes us different than your typical tech support company. Sure, we can fix computer issues when you have them, but our specialty is preventing them in the first place.

Are you looking for a partner you can trust your IT with?

Sign up for a FREE IT Assessment to get started today.

Managed IT Questions?

  • Do you have questions about Managed IT Services and what they can do for your company? Fill out this simple form with your questions and our team respond promptly!
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      What Our Clients Say

      • They actually do what they say they are going to do - and they do it well
        Momence
        Van Drunen Farm

        I use Think Tank for larger projects that I need help with or when I need a higher level of expertise. Think Tank's sales staff is responsive and courteous and their engineers are always knowledgeable and friendly. I think one of the best things about working with Think Tank is that they actually do what they say they are going to do - and they do it well.

      • Their attention to detail and follow up is very impressive.
        Lighthouse Academies

        We have relied on Think Tank support for all of our locations in Wisconsin, Illinois, Arkansas, New York ,Massachusetts, Washington and Indiana. Their engineering staff is outstanding and have been willing and able to accommodate our unique situations as they arise without hesitation and Think Tank’s sales staff have supported me as if I were their only client. Their attention to detail and follow up is very impressive.

      • Qualities that are hard to find
        Waulkegan
        NOSCO, Inc.

        I can't think of any one experience, but I can say that we enjoy working with you Keith and your team. You are honest, responsive and truly care - qualities that are hard to find.

      • They helped us become HIPAA Compliant
        Office of Michael Min, DDS

        Think Tank NTG did an outstanding job assessing and informing our dental practice on how we would score in the case of a HIPAA compliance audit by DHHS.  By spending time looking at our office and our computers, they were able to assess practices that were already in place and made suggestions on what needed to be changed in order to become compliant.  They looked at staff log-ins and password issues, workstation and server security, our wireless network, email service, antivirus updates, and backups, to name a few.  We were scored on our practices and given a report with issues of concerns and a recommendation on how to fix each issue.  The best part was that they provided us with the written Policies and Procedures needed to update our policy manual.  Think Tank NTG provided us a binder with a very detailed report, and a team of technicians sat down with us to go over the results.  Their professionalism in explaining their concerns and how to resolve those concerns were beyond our expectations. 

      • The journey to choose Think Tank and the Ruckus product could not have been smoother
        Carroll Consolidated School Corp.

        Carroll Consolidated School Corporation was looking to upgrade its wireless infrastructure and the journey to choose Think Tank and the Ruckus product could not have been smoother. From the initial Ruckus product briefing, through the quoting process, through the wiring and product installation, to the configuration and training, Think Tank met every need I had. The project was completed on time and to my complete satisfaction. I would definitely recommend Think Tank for future projects.

      • Excellent customer service
        Diocese of Gary

        Our organization has been a client of Think Tank for over 15 years. Throughout the years Think Tank has provided excellent customer service and has proven to be very professional and knowledgeable in what they do. Being a one person IT department, they have been a very reliable resource for me.

      • I have no idea how we ever lived without it
        Friona ISD

        We subscribed to ThinkHelpDesk in October of 2012 and I have no idea how we ever lived without it.  Our team has become much more productive and our response times have lowered enormously.  I’m sure that we quickly recovered the money spent on the service just in labor times alone.  The teachers and staff also love it because now they are informed of the progress of their ticket every step of the way. Also, the team at ThinkHelpDesk is always available to help when we have problems.  If they weren't able to help immediately, their response time has always been just a couple of hours at most.  Using ThinkHelpDesk for our Technology, Maintenance, Custodial and Transportation work orders is absolutely the best program we have implemented this year.

      • An IT Company that is easy to work with
        LaPorte Fire Department

        For years we have struggled to find continuity with our IT needs.  It wasn’t until we hired Think Tank to update our systems and install a new server did we realize how easy it could be to work with an IT company.  Anthony Zorica explained every step of the process (in terms we could understand) and was available 24/7 to provide support.  We couldn’t be happier with Think Tank and all their personnel, so much so that we have just entered into a Managed Service Agreement for them to handle all of our IT needs.

      Latest Blogs

      Looking to Backup Your Data? Here are Your Options

      Having a Local Backup Solution
      Going with a local backup solution is an okay option that will alleviate much of the risk associated with not having any backup solution. Two popular local backup solutions are backing up with tape and using external hard drives. Having an extra copy of your files on premise is a good start, but it won’t provide sure protection from data loss.

      The shortcoming of depending on a local backup solution is seen when a major disaster like a fire, earthquake, or flood, destroys your PCs/servers along with your backup. In a situation like this, your local backup solution just failed and there's a high likelihood that you'll have to scramble just to stay in business. Plus, don't forget about other disasters like malware, user error, and hardware malfunctions that can hit your local backup solution and cause major damage.

      Backing Up to the Cloud
      The advantage of backing up data to the cloud is that it's stored in a data center off-site. This means if there's ever a major disaster that takes components of your IT infrastructure offline, you can rest assured that your data is safely stored off-site. Plus, backing up to the cloud is a much more convenient way to back up data than having to store and replace tapes every day.

      Backing Up to Multiple Data Centers
      Before you sign up for a cloud-backup service, ask your cloud-service provider about how many data centers will be storing your information. Essentially, the more locations your data is stored in means the more secure it will be. For example, if your data is only backed up to one data center, then it could be lost if a natural disaster strikes that single location.

      Full Disaster Recovery
      For ultimate protection, there’s the complete Backup and Disaster Recovery (BDR) solution. A solution like this backs up your data regularly throughout the day and stores files incrementally to a local device. This allows for only the files that are changed or edited to be backed up, instead of wasting time and resources backing up files that aren’t. Then, the BDR sends all of your data off to a data center for secure storage, so it can be accessed anytime you need it.

      Depending on the severity of the disaster, you can either restore directly from the device, pull files from the data center, or in the worst case scenario, have a new backup device sent overnight so you can set up an ad-hoc network to get you by while you figure out your next move.

      To help you better evaluate your data backup needs, consider the following questions:

      • Do you have a policy and solution that allows you to routinely test your backup?
      • Are email inboxes backed up?
      • Are backups done automatically throughout the day?
      • Do you backup all of your data, as opposed to some of it?
      • Could you get by with JUST the data recovered from your backup?

      For assistance with any and all of your company’s data backup needs, give Think Tank NTG a call today at 800-501-DATA.

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      What is HTTPS Encryption and Why is it Important for Your Business?

      Websites that have security certificates take advantage of HTTPS, which stands for Hypertext Transfer Protocol with an S at the end for security. These certificates are used to provide security for a website’s visitor. Ordinarily, when a user plugs data into a form, like an email address or Social Security number, this data wouldn’t be protected while in transit. However, thanks to most organizations that collect this type of data now having security certificates on their websites, your data is safe. For examples of how HTTPS is used, look no further than banking websites or just about any online retailer like Amazon or eBay.

      A great way to describe online encryption is by comparing it to a pipe. With a normal HTTP connection, your data is traveling through a transparent pipe. Anyone looking at it from the outside can see that which flows through it. Hackers can spy on it and steal data while it’s moving from one location to the next. If you’re using an HTTPS connection, however, the pipe has more of an opaque tint to it. While you can still see the insides, it’s unclear what is traveling through it and very difficult to get a clear glimpse of it. This is why it’s so difficult for hackers to take advantage of encrypted data. They might have the data, but it’s often so jumbled and difficult to piece together that it’s not worth the effort, or impossible, to decipher it.

      While you can’t expect your employees to understand the finer details of how HTTPS works, you can expect them to understand online security best practices--especially those which pertain to keeping credentials like passwords and usernames secure. Make sure that your employees know not to input sensitive data into websites without first checking for these security identifiers.

      Make Sure It Has a Security Certificate
      Before plugging in a password or sensitive credential to a website, make sure that it’s protected by a security certificate. To find out if it’s equipped with one, look for a green padlock icon that appears next to the URL’s name in the address bar. Granted, even if it has a security certificate, you want to check which type of encryption it’s using, as there is a significant difference between SSL and TLS. For example, SSL is vulnerable to threats like POODLE (a man-in-the-middle exploit), making TLS a more desirable protection.

      Be Wary of Suspicious URLs and Domains
      Hackers will often create fake sites that are designed to mimic a reputable organization’s own website, only it will be designed to harvest credentials. These sites might have misspellings in the domain name, or numbers in the place of letters to make it look as legitimate as possible. Before plugging in your credentials, make sure that you’re actually looking at the organization’s website. Be sure to check the domain and cross-reference it with the information that you have on file.

      For more great ways to keep yourself safe online, reach out to Think Tank NTG today at 800-501-DATA.

      Learn More

      Tip of the Week: 4 Smartphone Accessories Too Good to Pass Up

      Portable Battery Pack
      We’ve all been in the position where your battery only has a little bit of a charge left and you’re nowhere near an outlet to charge it up. This is why a portable battery pack is such a great asset for someone who’s always on the go. These battery packs work in conjunction with USB technology. All you have to do is plug in your phone and you’ll be getting a good, quality charge, regardless of where you are. If you’re not sure where to start looking, try this one made by Anker.

      A Longer USB Cord
      The default charger cable is going to be short, and it probably won’t be very durable either. To get a little more length, you can try this long USB cord, also made by Anker. It’s a great way to take advantage of your portable battery pack, and it can be used for pretty much anything your ordinary USB cord is used for. It’s made out of some pretty heavy duty stuff, too. If you have a pet that’s known to chew on wires, this cord is for you.

      A Wireless Bluetooth Headset
      How do you attend meetings with your company’s home base? Do you listen in with a headset, or do you hold a phone to your face until your arm falls asleep? You can make long meetings much more bearable with a Bluetooth headset that can connect to your smartphone. Just pair the device with your handset, put in the ear piece, and you’re golden.

      Other Bluetooth Technologies
      If you want a cool new technology for your smartphone, just about anything will do, so long as it helps you do your job better. You can wirelessly tether devices like a wireless keyboard or a set of headphones.

      What are some of the ways you take advantage of mobile technologies and smart phone accessories? Let us know in the comments.

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      Know someone who would benefit from Think Tank NTG? Let us know!

      Latest Blog Entry

      Every business owner needs to have a plan in place to backup their company’s data. Ignoring this basic task can lead to some pretty grim consequences, like a data-loss causing disaster. Fortunately, when it comes to backing up your data, you’ve got options.

      Latest News

      Think Tank NTG launches new website!

      Think Tank NTG is proud to announce the launch of our new website at www.thinktankntg.com. The goal of the new website is to make it easier for our existing clients to submit and manage support requests, and provide more information about our services for prospective clients.

      Read more ...