Network Services From IT Experts


Technology solutions to increase productivity, efficiency, and growth – all while keeping your network and confidential data safe and sound.

 

Our mission is to help businesses like yours increase productivity and get more out of the technology you invest in.  We specialize in solutions that safeguard and protect your data and keep operations running smoothly.

Managed IT Services

Intelligent remote monitoring, proactive maintenance, and behind-the-scenes remote support.

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Network Security

Protect your business from threats like malware, viruses, phishing attacks, hackers and other threads.

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Backup & Disaster Recovery

Ensure peace-of-mind in any situation with the most complete data backup solution available.

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Cloud Hosting Solutions

Reduce infrastructure costs, collaborate, and get more done with our unique cloud solutions.

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When you just want IT to work!

There are a lot of computer shops out there that you can call up to fix an issue or install a piece of equipment. They might be able to get you out of crisis mode, but they aren’t looking at the full picture.

At Think Tank NTG, we understand business. We consult. We provide solutions to solve everyday challenges. We just happen to fix computers as well.

We believe (and have proven) that if you proactively manage technology, run maintenance religiously, and monitor a business network, everyday issues and downtime will be greatly reduced.

This is what makes us different than your typical tech support company. Sure, we can fix computer issues when you have them, but our specialty is preventing them in the first place.

Are you looking for a partner you can trust your IT with?

Sign up for a FREE IT Assessment to get started today.

Managed IT Questions?

  • Do you have questions about Managed IT Services and what they can do for your company? Fill out this simple form with your questions and our team respond promptly!
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  • Comments

      What Our Clients Say

      • They actually do what they say they are going to do - and they do it well
        Momence
        Van Drunen Farm

        I use Think Tank for larger projects that I need help with or when I need a higher level of expertise. Think Tank's sales staff is responsive and courteous and their engineers are always knowledgeable and friendly. I think one of the best things about working with Think Tank is that they actually do what they say they are going to do - and they do it well.

      • Their attention to detail and follow up is very impressive.
        Lighthouse Academies

        We have relied on Think Tank support for all of our locations in Wisconsin, Illinois, Arkansas, New York ,Massachusetts, Washington and Indiana. Their engineering staff is outstanding and have been willing and able to accommodate our unique situations as they arise without hesitation and Think Tank’s sales staff have supported me as if I were their only client. Their attention to detail and follow up is very impressive.

      • Qualities that are hard to find
        Waulkegan
        NOSCO, Inc.

        I can't think of any one experience, but I can say that we enjoy working with you Keith and your team. You are honest, responsive and truly care - qualities that are hard to find.

      • They helped us become HIPAA Compliant
        Office of Michael Min, DDS

        Think Tank NTG did an outstanding job assessing and informing our dental practice on how we would score in the case of a HIPAA compliance audit by DHHS.  By spending time looking at our office and our computers, they were able to assess practices that were already in place and made suggestions on what needed to be changed in order to become compliant.  They looked at staff log-ins and password issues, workstation and server security, our wireless network, email service, antivirus updates, and backups, to name a few.  We were scored on our practices and given a report with issues of concerns and a recommendation on how to fix each issue.  The best part was that they provided us with the written Policies and Procedures needed to update our policy manual.  Think Tank NTG provided us a binder with a very detailed report, and a team of technicians sat down with us to go over the results.  Their professionalism in explaining their concerns and how to resolve those concerns were beyond our expectations. 

      • The journey to choose Think Tank and the Ruckus product could not have been smoother
        Carroll Consolidated School Corp.

        Carroll Consolidated School Corporation was looking to upgrade its wireless infrastructure and the journey to choose Think Tank and the Ruckus product could not have been smoother. From the initial Ruckus product briefing, through the quoting process, through the wiring and product installation, to the configuration and training, Think Tank met every need I had. The project was completed on time and to my complete satisfaction. I would definitely recommend Think Tank for future projects.

      • Excellent customer service
        Diocese of Gary

        Our organization has been a client of Think Tank for over 15 years. Throughout the years Think Tank has provided excellent customer service and has proven to be very professional and knowledgeable in what they do. Being a one person IT department, they have been a very reliable resource for me.

      • I have no idea how we ever lived without it
        Friona ISD

        We subscribed to ThinkHelpDesk in October of 2012 and I have no idea how we ever lived without it.  Our team has become much more productive and our response times have lowered enormously.  I’m sure that we quickly recovered the money spent on the service just in labor times alone.  The teachers and staff also love it because now they are informed of the progress of their ticket every step of the way. Also, the team at ThinkHelpDesk is always available to help when we have problems.  If they weren't able to help immediately, their response time has always been just a couple of hours at most.  Using ThinkHelpDesk for our Technology, Maintenance, Custodial and Transportation work orders is absolutely the best program we have implemented this year.

      • An IT Company that is easy to work with
        LaPorte Fire Department

        For years we have struggled to find continuity with our IT needs.  It wasn’t until we hired Think Tank to update our systems and install a new server did we realize how easy it could be to work with an IT company.  Anthony Zorica explained every step of the process (in terms we could understand) and was available 24/7 to provide support.  We couldn’t be happier with Think Tank and all their personnel, so much so that we have just entered into a Managed Service Agreement for them to handle all of our IT needs.

      Latest Blogs

      Getting Started With Cloud Computing: What You Need to Know

      Types of Cloud Solutions
      Implementing the cloud into your current business model is easier said than done. In order to get the best return on investment for your cloud technology, you need to take your various options into account. We’ve outlined some basic information about the various types of cloud computing your business should know about.

      • Public cloud: The public cloud is a solution that’s designed to maximize efficiency for the user. The management and maintenance of the public cloud is handled by the provider. This is great for businesses that want a hands-off cloud experience at the expense of control over data.
      • Private cloud: The private cloud is often hosted either in-house or by an outsourced IT provider. As such, they require proper management and maintenance to ensure functionality. The private cloud is preferred by companies that want to maximize data security and want the most control over their data.
      • Hybrid cloud: The hybrid cloud is a solid middle ground for users who don’t want to exchange data security for operational efficiency.

      What to Consider
      In order to make the most educated decision you can, we recommend taking the following variables into account when choosing your cloud solution.

      • Data security: Businesses that want to maximize data security will appreciate the private cloud. The private cloud allows for additional security measures, like secondary hardware-based security solutions, that can maximize the security of your data.
      • Access control: If you don’t want that much control over your data, the public cloud is a good choice. However, users who want to maximize access control and role-based user access will want to invest in a private or hybrid cloud.
      • Management responsibility: Just like other computing hardware and software, a cloud solution requires a certain expertise that should be administered by a qualified IT technician. If you don’t want this responsibility, the public cloud is for you; though it should be mentioned that a hybrid cloud allows your business to take advantage of the many benefits of both private and public clouds.

      Think Tank NTG can help your business integrate and adjust to a new cloud computing solution. We can assist and consult your team through each and every step of the cloud adoption process. To learn more, give us a call at 800-501-DATA.

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      Tip of the Week: 5 Tips From the 90s That are Useless Today

      Hold the Phone
      A lot can be said about the days of having one phone line per household that only allowed one person at a time to use the phone. This meant getting creative in order to ensure that the phone was available when you needed it. For example, if you were expecting a phone call, one sneaky trick was to call an automated phone service like your local movie theater for showtimes and then wait to hear the phone notify you that your call was coming in. This way, when someone else picked up another phone or walked by, they wouldn’t hear the dial tone.

      Use Collect Calls for Quick Messages
      Back in the ‘90s, collect phone calls were all the rage with dozens of collect call services like 1-800-COLLECT to choose from. If you remember how they worked, you would typically get a brief spot during the call setup where you were supposed to tell your name to the person you’re calling so they can accept the charges. Though unethical, many callers would use this portion of the call to relay a quick message and then hang up before the charges for the call could be applied. It was a dark time before text messages. \We all had to do what we had to do.

      Blow On Your Video Game to Make it Work
      For cartridge games, this was the go-to troubleshooting procedure. Even though blowing on the game seemed to have worked on many occasions, the science behind this doesn’t back it up--it actually corrodes the connectors. Instead, any success from this was likely the result of plugging in the game a second time.

      Keep a Disposable Camera in Your Car’s Glove Compartment
      In a time before everybody had a camera phone in their pocket, disposable cameras were widely used. One common place to keep a disposable camera was in your car’s glove compartment box, just in case you were to ever get in an accident and needed to document what took place--and then wait for hours at the local drug store to get your photos.

      Carry Extra AA Batteries for Your Portable CD Player
      Listening to music on the go didn’t use to be nearly as convenient as it is today. Portable CD players required you to carry your CD collection, and if you were serious about listening to music, you would bring some extra batteries along for when your CD player ran out of juice.

      Some might look back at these obsolete tips with fondness, while others may see these tips as a cause to celebrate how far we’ve come. Do you have any more obsolete tech tips from the 90s to add to this list? Share them with us in the comments!

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      Alert: Petya Ransomware May Be the Worst Yet

      Once the file has been downloaded, Petya causes a Windows error and forces the system to endure the typical “blue screen of death,” causing a reboot. The computer will then display a red skull and crossbones, and a fraudulent “system check” infects and encrypts the master file table (MFT) with military-grade encryption protocol. This causes the computer to basically forget which files it has, and where they are stored.

      Rather than closing access to particular files, Petya completely locks the user out of the system by overwriting the computer’s master boot record. The computer is essentially rendered useless by the user, who can’t even log in. Petya will display a list of demands, as well as how to meet them. As is the case with most ransomware, the ransom must be paid in Bitcoin. Once this has been done, the criminal supplies a decryption key that’s used to regain access to the files.

      The initial cost for the decryption key is .99 Bitcoins, which is an estimated $430. However, paying for the decryption key isn’t that simple. Once the user accesses the payment page, they’re given a limited amount of time to access the key before the price is doubled. While there are some websites that claim there are commands that can allow users to skip the lock screen, the MFT will still be encrypted, rendering the files useless. Even if the user pays the ransom, there’s still no guarantee that the decryption key provided by the hackers will work. This is why we always suggest that you don’t pay the ransom, and instead contact a professional technician who can consult you on the situation.

      In particular, business owners and human resources representatives who are responsible for the hiring procedure are the preferred targets. Petya is distributed through emails that are disguised as potential job seekers. The message will often contain a hyperlink that redirects to a Dropbox containing a resume, which is really just a Trojan horse containing Petya that’s capable of weaseling its way past your antivirus solution. Petya had been causing significant trouble for German businesses, but a programmer has found a solution. Admittedly, it’s a tricky solution to implement, but it’s still preferable to paying a ransom.

      As is the case with most ransomware, your best chance of escaping unscathed is by dodging the attacks altogether. Ransomware is notoriously difficult to crack, even for seasoned IT veterans, but keeping a watchful eye on anything you find on the Internet can help you avoid infections. With Think Tank NTG’s security solutions, you can proactively detect and eliminate threats to your IT infrastructure. To learn more, give us a call at 800-501-DATA.

      Learn More

      Know someone who would benefit from Think Tank NTG? Let us know!

      Latest Blog Entry

      The cloud has embedded itself in the way that modern businesses manage their technology. By providing a way to access important data and applications on a whim, the cloud has made it easier than ever to stay productive both in and out of the office. How does your business pl...

      Latest News

      Think Tank NTG launches new website!

      Think Tank NTG is proud to announce the launch of our new website at www.thinktankntg.com. The goal of the new website is to make it easier for our existing clients to submit and manage support requests, and provide more information about our services for prospective clients.

      Read more ...

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