Network Services From IT Experts


Technology solutions to increase productivity, efficiency, and growth – all while keeping your network and confidential data safe and sound.

 

Our mission is to help businesses like yours increase productivity and get more out of the technology you invest in.  We specialize in solutions that safeguard and protect your data and keep operations running smoothly.

Managed IT Services

Intelligent remote monitoring, proactive maintenance, and behind-the-scenes remote support.

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Network Security

Protect your business from threats like malware, viruses, phishing attacks, hackers and other threads.

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Backup & Disaster Recovery

Ensure peace-of-mind in any situation with the most complete data backup solution available.

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Cloud Hosting Solutions

Reduce infrastructure costs, collaborate, and get more done with our unique cloud solutions.

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When you just want IT to work!

There are a lot of computer shops out there that you can call up to fix an issue or install a piece of equipment. They might be able to get you out of crisis mode, but they aren’t looking at the full picture.

At Think Tank NTG, we understand business. We consult. We provide solutions to solve everyday challenges. We just happen to fix computers as well.

We believe (and have proven) that if you proactively manage technology, run maintenance religiously, and monitor a business network, everyday issues and downtime will be greatly reduced.

This is what makes us different than your typical tech support company. Sure, we can fix computer issues when you have them, but our specialty is preventing them in the first place.

Are you looking for a partner you can trust your IT with?

Sign up for a FREE IT Assessment to get started today.

Managed IT Questions?

  • Do you have questions about Managed IT Services and what they can do for your company? Fill out this simple form with your questions and our team respond promptly!
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  • Comments

      What Our Clients Say

      • They actually do what they say they are going to do - and they do it well
        Momence
        Van Drunen Farm

        I use Think Tank for larger projects that I need help with or when I need a higher level of expertise. Think Tank's sales staff is responsive and courteous and their engineers are always knowledgeable and friendly. I think one of the best things about working with Think Tank is that they actually do what they say they are going to do - and they do it well.

      • Their attention to detail and follow up is very impressive.
        Lighthouse Academies

        We have relied on Think Tank support for all of our locations in Wisconsin, Illinois, Arkansas, New York ,Massachusetts, Washington and Indiana. Their engineering staff is outstanding and have been willing and able to accommodate our unique situations as they arise without hesitation and Think Tank’s sales staff have supported me as if I were their only client. Their attention to detail and follow up is very impressive.

      • Qualities that are hard to find
        Waulkegan
        NOSCO, Inc.

        I can't think of any one experience, but I can say that we enjoy working with you Keith and your team. You are honest, responsive and truly care - qualities that are hard to find.

      • They helped us become HIPAA Compliant
        Office of Michael Min, DDS

        Think Tank NTG did an outstanding job assessing and informing our dental practice on how we would score in the case of a HIPAA compliance audit by DHHS.  By spending time looking at our office and our computers, they were able to assess practices that were already in place and made suggestions on what needed to be changed in order to become compliant.  They looked at staff log-ins and password issues, workstation and server security, our wireless network, email service, antivirus updates, and backups, to name a few.  We were scored on our practices and given a report with issues of concerns and a recommendation on how to fix each issue.  The best part was that they provided us with the written Policies and Procedures needed to update our policy manual.  Think Tank NTG provided us a binder with a very detailed report, and a team of technicians sat down with us to go over the results.  Their professionalism in explaining their concerns and how to resolve those concerns were beyond our expectations. 

      • The journey to choose Think Tank and the Ruckus product could not have been smoother
        Carroll Consolidated School Corp.

        Carroll Consolidated School Corporation was looking to upgrade its wireless infrastructure and the journey to choose Think Tank and the Ruckus product could not have been smoother. From the initial Ruckus product briefing, through the quoting process, through the wiring and product installation, to the configuration and training, Think Tank met every need I had. The project was completed on time and to my complete satisfaction. I would definitely recommend Think Tank for future projects.

      • Excellent customer service
        Diocese of Gary

        Our organization has been a client of Think Tank for over 15 years. Throughout the years Think Tank has provided excellent customer service and has proven to be very professional and knowledgeable in what they do. Being a one person IT department, they have been a very reliable resource for me.

      • I have no idea how we ever lived without it
        Friona ISD

        We subscribed to ThinkHelpDesk in October of 2012 and I have no idea how we ever lived without it.  Our team has become much more productive and our response times have lowered enormously.  I’m sure that we quickly recovered the money spent on the service just in labor times alone.  The teachers and staff also love it because now they are informed of the progress of their ticket every step of the way. Also, the team at ThinkHelpDesk is always available to help when we have problems.  If they weren't able to help immediately, their response time has always been just a couple of hours at most.  Using ThinkHelpDesk for our Technology, Maintenance, Custodial and Transportation work orders is absolutely the best program we have implemented this year.

      • An IT Company that is easy to work with
        LaPorte Fire Department

        For years we have struggled to find continuity with our IT needs.  It wasn’t until we hired Think Tank to update our systems and install a new server did we realize how easy it could be to work with an IT company.  Anthony Zorica explained every step of the process (in terms we could understand) and was available 24/7 to provide support.  We couldn’t be happier with Think Tank and all their personnel, so much so that we have just entered into a Managed Service Agreement for them to handle all of our IT needs.

      Latest Blogs

      Windows 10 Gets a High Score From PC Gamers

      This year, for the month of June, the total number of gamers using Windows 10 for Steam, in both 32-bit and 64-bit format, reached 44.6 percent. This presents an increase of 3.41 percent from the previous month, and a 1.54 percent increase from the month before that. It’s safe to say that Windows 10 is “picking up steam,” so to speak, but it seems that the free* upgrade is likely playing into these gamers’ decisions to make the upgrade to Microsoft’s latest operating system. And, well, why wouldn’t it? Gamers want to take advantage of this opportunity to improve their experience while they still can.

      *FREE WINDOWS UPGRADE EXPIRES THIS FRIDAY!

      Of course, not all Steam users utilize Windows 10. 36.97 percent of Steam users have Windows 7 installed on their PCs, which is down 2 percent from last month. Windows 8 and 8.1, however, make up about 12 percent of Steam users. Altogether, Windows users account for about 95.5 percent of gamers on Steam, while OS X retains about 3.6 percent, and Linux snags a paltry 0.8 percent.

      Whether you’re a gamer or not, there’s no denying that there’s at least one lesson to be learned from these statistics, and it’s that the latest operating system for your Windows computer is needed if you want to get the most out of it. Gamers are often known for their meticulous attention to PC performance and specifications, so it’s no surprise that we see such a huge increase in Windows 10 statistics concerning PC gamers.

      If anything, this should be a testament to how valuable the latest software solutions can be for your business’s workstations. Gamers take their hobby seriously, and they want only the best and brightest way to experience their entertainment. Why shouldn’t you try your hand at experiencing greater productivity and efficiency with Microsoft’s latest operating system?

      If you haven’t yet upgraded to Windows 10, the fact remains that it’s a great operating system that can keep your business running throughout the near and not-so-distant future. Think Tank NTG’s technicians can help your organization implement it in the best way possible. It’s important that you assess your current needs and ensure that Windows 10 is compatible with your legacy applications and software solutions. In this scenario, it’s best to have the expertise of a professional to lean on. To get started, reach out to us at 800-501-DATA.

      And who knows? Maybe Windows 10 will help your business achieve its next high score.

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      Tip of the Week: 6 PC Troubleshooting Guidelines that Every User Should Know

      Next time you run into a PC problem that you just can’t wrap your head around, try out these six troubleshooting tips.

      • Keep things simple: You’d be surprised by how often some of the most common problems with technology can be resolved by simply restarting it. Reset the hardware or application, check to see if the machine is plugged in properly, shut the machine down, or reboot it. After all, there’s no real reason to go through in-depth troubleshooting practices if the problem can be easily resolved with a restart.
      • If others tried it, try it anyway: Sometimes you’ll be passed a problem that’s been tested by other people within your organization. Thinking it will help you narrow down the problem, they’ll list off what they have or haven’t done. While this might be helpful, you should trust your own judgement - perhaps they didn’t perform a process correctly, or maybe they say that they’ve tried it, but really haven’t. Don’t leave any stone unturned.
      • PEBKAC (user error): This issue, “problem exists between keyboard and chair,” is a common reason why you might be unable to diagnose what the real problem is. ZDNet estimates that about 80 percent of problems are due to user errors, which means that the one at fault might not be technology at all. In these cases, it’s important to accept that you might be wrong and work towards whatever the solution might be.
      • Replicate the issue: In order to best understand a problem, sometimes it’s helpful to try to remake the issue. After all, if you know how a problem starts, you might be able to best learn how to fix it. Ask your end-users how the symptoms showed up, and what they were doing when disaster struck.
      • Fix vs replace: Your IT budget needs to be considered when you’re choosing to either implement new technology, or to fix recurring issues with your old solutions. You need to understand where the fine line between fixing or replacing lies. It makes no sense to purchase new technology if there’s still life left in your current solutions. On the other hand, hardware refreshes can be considered when you’re looking for ways to improve operations and get rid of old technology that’s no longer functional or needed.
      • Seek professional assistance: If you can’t resolve a problem on your own, you need to realize that it’s often more advantageous to seek out professional help, rather than waste valuable time and resources by doing it yourself. Remember, there’s no shame in asking for help when it’s needed. Businesses often do this with their IT, as it can get quite technical and challenging for those who aren’t specifically trained on its best practices. Instead, outsourcing it eliminates this responsibility so that you can focus on your business.

      Think Tank NTG can be your outsourced IT experts. To learn more, reach out to us at 800-501-DATA.

      Learn More

      DroidJack Malware is Super-Effective Against Impatient Pokémon Go Users

      The Pokemon series has long been known as one of Nintendo’s most popular gaming franchises, and with the release of Pokemon Go, the series has finally made its way to everyday mobile device users. It’s currently ranked as the #1 most downloaded free app on the Apple Store, as well as the Google Play store. The game was such a hit that Nintendo’s stock increased exponentially overnight, and the app has over 26 million users worldwide - more than Tinder, Twitter, Google Maps, and other mobile apps.

      However, like many extremely popular things, hackers have taken this and exploited it to do their bidding. Prior to the app’s release worldwide, many impatient fans downloaded the APK (Android application package) from third-party websites and “side-loaded” it onto their devices. This can only be done by going into Android’s settings and allowing app installation from unknown sources. Normally, this is a red flag for any security-minded mobile device user, as some malware is known to infect devices and download apps without the permission of the user; yet, some Pokemon fans just couldn’t wait, and downloaded the APK without thinking of the consequences; like downloading a backdoor.

      Considering how many countries outside the United States, Australia, and New Zealand, are still waiting for access to Pokemon Go, many have chosen to just use the APK to get the app on their device, rather than wait for the official release. One particular source of the APK provides a modified version of Pokemon Go that, upon installation, installs a backdoor onto the device, which allows for remote access to the device and provides full control over the victim’s phone. The infected version of Pokemon Go is so well-done and inconspicuous that the user likely won’t know that their device has been infected. Security firm Proofpoint suggests that it’s entirely possible that, should infected devices connect to your network, networked resources can also be put at risk.

      Take a look at the DroidJack-infected app’s permission request, and see for yourself just how strange they might look.

      https://www.proofpoint.com/sites/default/files/users_content/10/pokemon-fig2.png
      https://www.proofpoint.com/sites/default/files/users_content/10/pokemon-fig3.png

      When downloading any app, it’s crucial that you drive this best practice into the heads of your employees: be sure to pay attention to the permissions required by the apps that you download. For example, there’s no real reason why Pokemon Go would need to make phone calls, edit and send text messages, modify your contacts, and record audio. All of this is just asking for disaster. While exploitation of the APK hasn’t been observed in the wild, it represents a dangerous development in mobile applications, one which shows hackers taking advantage of wildly popular smartphone apps, and turning them into catalysts to spread their malware and influence.

      There are two lessons to be learned. Don’t download apps from unknown sources, even if they’re just games, and make sure that your employees know what your policy on mobile apps is on your in-house network. Also, be sure to examine a new app’s permissions, and only download them from the Apple store or Google Play store. Among your millennial workforce, there may be many users of Pokemon Go, so it’s your responsibility to reach out to them, and educate them on these best practices.

      After all, “Gotta catch ‘em all,” doesn’t refer to malware infections.

      Learn More

      Know someone who would benefit from Think Tank NTG? Let us know!

      Latest Blog Entry

      Windows 10 has been gaining traction in the workplace, but to see a different side of the value that Microsoft’s latest operating system provides, let’s look to the exact opposite of the workplace: recreation. Specifically, Windows 10 has gained in popularity amongst PC game...

      Latest News

      Think Tank NTG launches new website!

      Think Tank NTG is proud to announce the launch of our new website at www.thinktankntg.com. The goal of the new website is to make it easier for our existing clients to submit and manage support requests, and provide more information about our services for prospective clients.

      Read more ...

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