Network Services From IT Experts


Technology solutions to increase productivity, efficiency, and growth – all while keeping your network and confidential data safe and sound.

 

Our mission is to help businesses like yours increase productivity and get more out of the technology you invest in.  We specialize in solutions that safeguard and protect your data and keep operations running smoothly.

Managed IT Services

Intelligent remote monitoring, proactive maintenance, and behind-the-scenes remote support.

read more

Network Security

Protect your business from threats like malware, viruses, phishing attacks, hackers and other threads.

read more

Backup & Disaster Recovery

Ensure peace-of-mind in any situation with the most complete data backup solution available.

read more

Cloud Hosting Solutions

Reduce infrastructure costs, collaborate, and get more done with our unique cloud solutions.

read more

When you just want IT to work!

There are a lot of computer shops out there that you can call up to fix an issue or install a piece of equipment. They might be able to get you out of crisis mode, but they aren’t looking at the full picture.

At Think Tank NTG, we understand business. We consult. We provide solutions to solve everyday challenges. We just happen to fix computers as well.

We believe (and have proven) that if you proactively manage technology, run maintenance religiously, and monitor a business network, everyday issues and downtime will be greatly reduced.

This is what makes us different than your typical tech support company. Sure, we can fix computer issues when you have them, but our specialty is preventing them in the first place.

Are you looking for a partner you can trust your IT with?

Sign up for a FREE IT Assessment to get started today.

Managed IT Questions?

  • Do you have questions about Managed IT Services and what they can do for your company? Fill out this simple form with your questions and our team respond promptly!
  • *Email *
  • *First Name *
  • *Last Name *
  • *Phone *
  • Comments

      What Our Clients Say

      • They actually do what they say they are going to do - and they do it well
        Momence
        Van Drunen Farm

        I use Think Tank for larger projects that I need help with or when I need a higher level of expertise. Think Tank's sales staff is responsive and courteous and their engineers are always knowledgeable and friendly. I think one of the best things about working with Think Tank is that they actually do what they say they are going to do - and they do it well.

      • Their attention to detail and follow up is very impressive.
        Lighthouse Academies

        We have relied on Think Tank support for all of our locations in Wisconsin, Illinois, Arkansas, New York ,Massachusetts, Washington and Indiana. Their engineering staff is outstanding and have been willing and able to accommodate our unique situations as they arise without hesitation and Think Tank’s sales staff have supported me as if I were their only client. Their attention to detail and follow up is very impressive.

      • Qualities that are hard to find
        Waulkegan
        NOSCO, Inc.

        I can't think of any one experience, but I can say that we enjoy working with you Keith and your team. You are honest, responsive and truly care - qualities that are hard to find.

      • They helped us become HIPAA Compliant
        Office of Michael Min, DDS

        Think Tank NTG did an outstanding job assessing and informing our dental practice on how we would score in the case of a HIPAA compliance audit by DHHS.  By spending time looking at our office and our computers, they were able to assess practices that were already in place and made suggestions on what needed to be changed in order to become compliant.  They looked at staff log-ins and password issues, workstation and server security, our wireless network, email service, antivirus updates, and backups, to name a few.  We were scored on our practices and given a report with issues of concerns and a recommendation on how to fix each issue.  The best part was that they provided us with the written Policies and Procedures needed to update our policy manual.  Think Tank NTG provided us a binder with a very detailed report, and a team of technicians sat down with us to go over the results.  Their professionalism in explaining their concerns and how to resolve those concerns were beyond our expectations. 

      • The journey to choose Think Tank and the Ruckus product could not have been smoother
        Carroll Consolidated School Corp.

        Carroll Consolidated School Corporation was looking to upgrade its wireless infrastructure and the journey to choose Think Tank and the Ruckus product could not have been smoother. From the initial Ruckus product briefing, through the quoting process, through the wiring and product installation, to the configuration and training, Think Tank met every need I had. The project was completed on time and to my complete satisfaction. I would definitely recommend Think Tank for future projects.

      • Excellent customer service
        Diocese of Gary

        Our organization has been a client of Think Tank for over 15 years. Throughout the years Think Tank has provided excellent customer service and has proven to be very professional and knowledgeable in what they do. Being a one person IT department, they have been a very reliable resource for me.

      • I have no idea how we ever lived without it
        Friona ISD

        We subscribed to ThinkHelpDesk in October of 2012 and I have no idea how we ever lived without it.  Our team has become much more productive and our response times have lowered enormously.  I’m sure that we quickly recovered the money spent on the service just in labor times alone.  The teachers and staff also love it because now they are informed of the progress of their ticket every step of the way. Also, the team at ThinkHelpDesk is always available to help when we have problems.  If they weren't able to help immediately, their response time has always been just a couple of hours at most.  Using ThinkHelpDesk for our Technology, Maintenance, Custodial and Transportation work orders is absolutely the best program we have implemented this year.

      • An IT Company that is easy to work with
        LaPorte Fire Department

        For years we have struggled to find continuity with our IT needs.  It wasn’t until we hired Think Tank to update our systems and install a new server did we realize how easy it could be to work with an IT company.  Anthony Zorica explained every step of the process (in terms we could understand) and was available 24/7 to provide support.  We couldn’t be happier with Think Tank and all their personnel, so much so that we have just entered into a Managed Service Agreement for them to handle all of our IT needs.

      Latest Blogs

      What’s a Rootkit Hack and How Can You Stop It?

      What is a Rootkit Hack?
      A rootkit is a type of malware that’s intended to remain covert for an extended period of time. In a way, it acts like a trojan, remaining hidden from traditional security tools. It’s designed to snatch administrator privileges and access systems rather than delete data or mess with operations. Basically, you’re using a computer, but everything you’re doing is being intercepted and controlled by someone else. 

      Of course, not all rootkits are malicious by nature. Many organizations will equip their company-provided workstations with rootkits to allow for remote access and control. The problem stems from those that are used by malicious entities to steal credentials and sensitive information, and cause general chaos.

      How it Works
      Once a rootkit has administrator control, hackers can use it for pretty much anything that’s allowed by the system administrator. This could include tasks like installing new software, deleting or moving files, changing programs, installing spyware, recording keystrokes, and so much more. The possibilities are almost limitless. Hackers could steal sensitive credentials, log communications, transfer data, and modify your programs to suit their demands. Though rootkits are usually software-based, there are hardware-based rootkits that work in largely the same way.

      Preventing Rootkit Infections
      Just like most online threats, a rootkit will make its way into your system by way of an infected download, phishing scam, or other similar technology. This is why it’s so important to be mindful of what you’re downloading, and from where. Keep security best practices in mind whenever you use the Internet. Doing so may save you from the misfortune of dealing with dangerous and risky threats. Additionally, you should be using an enterprise-level firewall and antivirus solution, backed up by web content filtering and spam blocking. Plus, making sure that all of your operating systems and critical software solutions are up to date and secure can go a long way.

      What You Can Do
      As per usual, you can know that something’s wrong with your computer if it’s behaving abnormally. If you suspect that a rootkit has been installed on your workstation, you should immediately cut it off from Internet access to prevent remote control and data leakage. Even under the best circumstances, though, rootkit software intentionally hides itself from your system’s software, making it difficult to locate and eliminate. From here, it’s best to contact a professional who is skilled at removing nasty malware and viruses from computers.

      If you’re having trouble identifying threats and protecting your business’s infrastructure from malicious online entities, you need to contact Think Tank NTG. Our trusted IT professionals can help your team fully understand how hacks happen, and what you can do to stop them in the future. To learn more, give us a call at 800-501-DATA.

      Learn More

      Why Managed IT Makes Sense for Busy Business Owners

      Managed services are rather simple to understand, even from a business perspective. Let’s say that your organization focuses on providing a specific service to your area. This means that you’ve dedicated significant time and effort into honing your craft. There are countless other businesses in your region, too, all dedicated to pursuing their own industry or market. When you invest so much time into something, it’s natural that there will be others who have more skill in a particular craft than others. For example, a marketing company may be great at advertising, but falls short when it comes to waiting on tables and supplying food for hungry customers during a lunch rush.

      In essence, managed services (also known as outsourcing) use your organization’s operational budget to eliminate certain capital expenses. In particular, you’ll notice that your technology requires extra loving care in order to stay functional, but not just anyone is qualified to administer this care. If you want to capitalize on your technological investment, it’s imperative that your hardware is cared for by someone who knows what they’re doing.

      The problem with this is that many small and medium-sized organizations struggle to find the money in their budget to hire an on-site technician, let alone an entire IT department. This leads them to outsourcing to solve the problem of IT maintenance. Then, of course, the next question that needs to be asked is whether to go with a general-purpose break-fix IT company that only resolves problems when they happen, versus a managed service provider which prevents problems from happening altogether.

      The conundrum isn’t necessarily a difficult one, as the solution is common-sense. Look at this issue from a financial standpoint. When your critical systems fail, you’re likely going to be replacing some pretty expensive hardware, like server units or workstations. This can put a huge dent in your budget. Then, while your technology is being fixed, you have workers sitting around twiddling their thumbs, waiting for your business to get its act together. This wastes even more time and money. This is how break-fix IT works. You get your technology fixed when it breaks, rather than taking a proactive approach to prevent major problems.

      On the other hand, you have managed IT. With its monthly payments and proactive solutions, managed IT is the exact opposite of break-fix IT. By preventing issues from evolving into huge problems that could cost your business in the long run, managed IT manages to successfully save your organization time and money. You’ll experience minimal technology trouble and downtime, all while taking a capital expense and transforming it into an operational expense.

      To learn more about what managed IT solutions can do for your business, reach out to Think Tank NTG at 800-501-DATA.

      Learn More

      Tip of the Week: 3 Workplace Changes You Can Make to Improve Productivity

      Cleanliness is Next to Productivity-ness
      Sure, everybody has their own system when it comes to getting work done, but if this system includes piles of paperwork and copious amounts of clutter, then it’s a sure bet that the office contains messes that are hurting your bottom line. Even if you’re dealing with a minimal amount of mess, there’s certainly a noticeable difference between a disorganized office versus a workplace that’s neat and tidy. For your workers, this difference will be seen in how they carry out their tasks, as well as carry themselves.

      To cut back on the clutter, utilizing storage solutions will go a long way. Adding shelves will help organize your equipment, and drawers serve as a handy way to keep items out of sight. Also, one major step you can take to declutter your office is to go paperless. This can be done by taking advantage of a document management solution, which allows your team to access, edit, and collaborate on the same digital document, while cutting back on the piles of paper.

      Consolidate Your Equipment
      Having technology is a good thing, but having too much unnecessary equipment laying around can actually hinder productivity. For example, fax machines and traditional landline telephones can be swapped out for a digital VoIP and fax server solution. These technologies will eliminate unsightly telephone cords from your office, as well as banish the storied fax machine from your office once and for all.

      Another way to cut back on the amount of equipment in your office is to virtualize your current IT infrastructure. This can be done by migrating your data to the cloud, which can eliminate the need for owning and operating servers altogether, depending on how much you wish to migrate. Also, if you prefer to keep a fleet of server units in-house, then you should consider consolidating your older sever units to newer ones. In some cases, this move can cut back the amount of server units by as much as 5:1. This helps free up space in your office to make it less cluttered and more efficient.

      Workers Need Space to Collaborate
      If you’ve gone through with the previous two tips, then your office should now have more open floor and desk space than before. Now, what to do with all of this open space? Instead of filling it with more stuff, try keeping it open and using the space for employee collaboration. Enhancing employee collaboration is a sure way to improve overall productivity, and having an office with a designated space to collaborate will ensure that collaboration actually happens.

      This can be achieved by making room for an open table big enough for your staff to gather around, preferable in such a way that allows for eye contact and fosters good discussion. Adding a whiteboard may be a good way to help your team better communicate ideas. Also, when it comes to collaboration, think of ways to equip your staff with mobile devices. You may be able to free up additional space by swapping out workstations and desks for laptops and open rooms. As an added bonus, setting up a large LCD television can be used for presentations and reviewing digital files. To take advantage of this, streaming devices can be set up so a laptop or mobile device can display wirelessly on the screen.

      At the end of the day, you can always benefit by reevaluating your current office setup and technologies for the expressed purpose of being more productive. To that end, Think Tank NTG can offer your business an expert set of eyes that can help you see your office in a whole new light. Call us today at 800-501-DATA to see how we can help your business be more productive!

      Learn More

      Know someone who would benefit from Think Tank NTG? Let us know!

      Latest Blog Entry

      There are many types of online threats that the average business owner needs to understand and be prepared for. The problem here is that no two threats are alike, and they all perform different functions. One thing that all threats have in common is that they want to disrupt...

      Latest News

      Think Tank NTG launches new website!

      Think Tank NTG is proud to announce the launch of our new website at www.thinktankntg.com. The goal of the new website is to make it easier for our existing clients to submit and manage support requests, and provide more information about our services for prospective clients.

      Read more ...

      Account login

      Remember me