Network Services From IT Experts


Technology solutions to increase productivity, efficiency, and growth – all while keeping your network and confidential data safe and sound.

 

Our mission is to help businesses like yours increase productivity and get more out of the technology you invest in.  We specialize in solutions that safeguard and protect your data and keep operations running smoothly.

Managed IT Services

Intelligent remote monitoring, proactive maintenance, and behind-the-scenes remote support.

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Network Security

Protect your business from threats like malware, viruses, phishing attacks, hackers and other threads.

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Backup & Disaster Recovery

Ensure peace-of-mind in any situation with the most complete data backup solution available.

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Cloud Hosting Solutions

Reduce infrastructure costs, collaborate, and get more done with our unique cloud solutions.

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When you just want IT to work!

There are a lot of computer shops out there that you can call up to fix an issue or install a piece of equipment. They might be able to get you out of crisis mode, but they aren’t looking at the full picture.

At Think Tank NTG, we understand business. We consult. We provide solutions to solve everyday challenges. We just happen to fix computers as well.

We believe (and have proven) that if you proactively manage technology, run maintenance religiously, and monitor a business network, everyday issues and downtime will be greatly reduced.

This is what makes us different than your typical tech support company. Sure, we can fix computer issues when you have them, but our specialty is preventing them in the first place.

Are you looking for a partner you can trust your IT with?

Sign up for a FREE IT Assessment to get started today.

Managed IT Questions?

  • Do you have questions about Managed IT Services and what they can do for your company? Fill out this simple form with your questions and our team respond promptly!
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  • Comments

      5 HIPAA MYTHS 003

      What Our Clients Say

      • They actually do what they say they are going to do - and they do it well
        Momence
        Van Drunen Farm

        I use Think Tank for larger projects that I need help with or when I need a higher level of expertise. Think Tank's sales staff is responsive and courteous and their engineers are always knowledgeable and friendly. I think one of the best things about working with Think Tank is that they actually do what they say they are going to do - and they do it well.

      • Their attention to detail and follow up is very impressive.
        Lighthouse Academies

        We have relied on Think Tank support for all of our locations in Wisconsin, Illinois, Arkansas, New York ,Massachusetts, Washington and Indiana. Their engineering staff is outstanding and have been willing and able to accommodate our unique situations as they arise without hesitation and Think Tank’s sales staff have supported me as if I were their only client. Their attention to detail and follow up is very impressive.

      • Qualities that are hard to find
        Waulkegan
        NOSCO, Inc.

        I can't think of any one experience, but I can say that we enjoy working with you Keith and your team. You are honest, responsive and truly care - qualities that are hard to find.

      • They helped us become HIPAA Compliant
        Office of Michael Min, DDS

        Think Tank NTG did an outstanding job assessing and informing our dental practice on how we would score in the case of a HIPAA compliance audit by DHHS.  By spending time looking at our office and our computers, they were able to assess practices that were already in place and made suggestions on what needed to be changed in order to become compliant.  They looked at staff log-ins and password issues, workstation and server security, our wireless network, email service, antivirus updates, and backups, to name a few.  We were scored on our practices and given a report with issues of concerns and a recommendation on how to fix each issue.  The best part was that they provided us with the written Policies and Procedures needed to update our policy manual.  Think Tank NTG provided us a binder with a very detailed report, and a team of technicians sat down with us to go over the results.  Their professionalism in explaining their concerns and how to resolve those concerns were beyond our expectations. 

      • The journey to choose Think Tank and the Ruckus product could not have been smoother
        Carroll Consolidated School Corp.

        Carroll Consolidated School Corporation was looking to upgrade its wireless infrastructure and the journey to choose Think Tank and the Ruckus product could not have been smoother. From the initial Ruckus product briefing, through the quoting process, through the wiring and product installation, to the configuration and training, Think Tank met every need I had. The project was completed on time and to my complete satisfaction. I would definitely recommend Think Tank for future projects.

      • Excellent customer service
        Diocese of Gary

        Our organization has been a client of Think Tank for over 15 years. Throughout the years Think Tank has provided excellent customer service and has proven to be very professional and knowledgeable in what they do. Being a one person IT department, they have been a very reliable resource for me.

      • I have no idea how we ever lived without it
        Friona ISD

        We subscribed to ThinkHelpDesk in October of 2012 and I have no idea how we ever lived without it.  Our team has become much more productive and our response times have lowered enormously.  I’m sure that we quickly recovered the money spent on the service just in labor times alone.  The teachers and staff also love it because now they are informed of the progress of their ticket every step of the way. Also, the team at ThinkHelpDesk is always available to help when we have problems.  If they weren't able to help immediately, their response time has always been just a couple of hours at most.  Using ThinkHelpDesk for our Technology, Maintenance, Custodial and Transportation work orders is absolutely the best program we have implemented this year.

      • An IT Company that is easy to work with
        LaPorte Fire Department

        For years we have struggled to find continuity with our IT needs.  It wasn’t until we hired Think Tank to update our systems and install a new server did we realize how easy it could be to work with an IT company.  Anthony Zorica explained every step of the process (in terms we could understand) and was available 24/7 to provide support.  We couldn’t be happier with Think Tank and all their personnel, so much so that we have just entered into a Managed Service Agreement for them to handle all of our IT needs.

      Latest Blogs

      4 Ways Stress Can Be Good (and Bad) for Your Business

      When talking about stress, there’s one important detail that cannot be overlooked: stress created for the sole purpose of being stressed is not a good motivator. Inc states that “stress that comes from not having enough information or that’s based on an irrational fear is a poor motivator.” In other words, it’s important to keep stress to a minimum whenever possible, as there’s quite literally no reason to be stressed about everything and everyone around you. You need to retain control if you want to harness the power of stress.

      That being said, there are some benefits to be gained from the occasional bout of stress. Here are four of them.

      Stress Provides an Energy Boost
      Stress is often draining and is known to sap energy from you, but if something urgent comes up, this stress can become a motivating factor that provides energy. With this kind of stress, you’ll become more aware of your surroundings and find that you’ll have the energy needed to get your work done.

      Stress Proves That You Care About Your Work
      If you’ve been stressed out about a project, you might go through a couple of stages where you initially hate yourself for it. Eventually, you might claim that you just don’t care and that you want it to be over with as soon as possible. However, the stress is a signal that you do actually care about how the project turns out. If you’re stressing about a project, take solace in the understanding that you do actually care.

      Stress Can Teach You to Enjoy the Little Things
      There’s something to be said about a hard day’s work. Imagine if you had a job where you had to be exposed to sweltering weather all day, under incredible physical duress on an empty stomach. Now imagine going home after the day’s work to an air-conditioned home with a delicious meal sitting on the dinner table. It’s the little things that make working with stress bearable. If you understand this concept, you’ll have a greater appreciation for the time that you’re not stressed.

      Stress Can Inspire Quick Action
      Stress is something that nobody wants to deal with, so it’s only natural that they move toward the solution: eliminating the stress. This means that people will work swiftly and efficiently toward removing the stress factor from their lives, regardless of what that entails. This doesn’t mean that you should go out of your way to stress yourself out; instead, it means that you’ll work with urgency when it’s required.

      While there are advantages to stress, it’s still something that needs to be managed and mitigated whenever possible. While you might not be able to do much for stress caused by problems outside the office, you can assist them with managing their workplace issues. One of the ways that you can make your employees’ lives easier is by providing functional, working technology that helps them perform their jobs to the best of their ability.

      Our managed IT services are just what the busy business owner needs to eliminate frustrations caused by dysfunctional technology solutions. To learn more, reach out to us at 800-501-DATA.

      Learn More

      Tip of the Week: How Instant Messaging Can Be Used to Improve Workplace Collaboration

      A survey from BetterCloud and reported on by ITProPortal, shows that over half of users believe that instant messaging will become the new email in the office. When you think of how useful email has been for the business environment, this is an impressive statement. The problem, just like email, lies in showing users how to leverage best practices for their instant messaging solution, and managing perhaps the biggest downside of all: how distracting it can be.

      If you want to improve your business’s instant messaging practices, try these tips.

      Accurately Represent Your Current Online Status
      Your team can’t reach out to you if they don’t know that you’re online, and the opposite is also true. If you say you’re online, and you’re not, you could be wasting their time, which wastes the company money. Be sure to change your status to indicate when you’re away from your computer or logged off for the night. This way, your team will know if it’s more efficient to contact someone else with their problems.

      If It’s Going to Be a Long Conversation, Try a Different Communication Medium
      Instant messaging conversations can often be confusing and misleading thanks to the difficulty of expressing context. It’s often better to just pick up the phone and call someone than it is to have long, drawn-out IM discussions. Or, even better, you can meet up and have a face-to-face discussion. This eliminates the need for IMs at all, and you can express yourself in earnest.

      If You Have a Short, Specific Request, Try to Put It at the Beginning of the Conversation
      If all you need to do is ask a question, then just ask the question. All you would be doing otherwise is wasting time. You need to be courteous and respectful of your colleagues’ time, as they’re likely just as busy as you are.

      Take Full Advantage of Your IM System’s Features
      Many instant messaging systems allow for several other additional functions. Therefore, you’ll miss out by not leveraging them all to your business’s advantage. For example, voice chat can be a great way to clear up confusion surrounding something, and you can add other people to the conversation as needed. Basically, you want to find out which features work for your business, and what its limitations are. Doing so lets you better help your team capitalize on the features and benefits of your IM solution.

      By following instant-messaging best practices, your business will see greater productivity and enhanced efficiency. For more information about communications technology, reach out to Think Tank NTG at 800-501-DATA.

      Learn More

      FBI Director Insists Government Can Access Any Private Record

      This situation was birthed from the tussle between Apple and the Federal Bureau of Investigation after Apple refused to grant the FBI the information necessary to unlock an encrypted iPhone linked to a terror case. In the end, the FBI managed to unlock the device without assistance from Apple after threats of lawsuits and other unpleasantries were thrown around.

      Reacting to this issue, as well as the trend towards more encryption in mobile devices causing complications during investigations, Comey clarified the bureau's stance on the privacy of the American citizen. Conceding that there is a reasonable expectation of privacy in houses, vehicles, and mobile devices, Comey asserts that there are other considerations to take into account to justify revoking that expectation, going on to say: “With good reason, the people of the United States--through judges and law enforcement--can invade our public spaces."

      This statement, however, begs the question: how does a personal device really qualify as a public space? Again, according to Comey, it does in the U.S. “Even our memories are not absolutely private in the United States,” Comey said. “Even our memories are not absolutely private in the United States. Even our communications with our spouses, with our lawyers, with our clergy, with our medical professionals are not absolutely private. A judge in certain circumstances can order all of us to testify about what we saw or remembered or heard. There are really important constraints on that, but the general principle is one we’ve always accepted in the United States, and it’s been at the core of our country. There is no such thing as absolute privacy in America. There is no place outside of judicial authority.”

      Comey also made a point of saying that, while the FBI has no business telling American citizens how to live and govern themselves, the tech companies have no business doing so either. This came as a direct response to the open letter many tech company higher-ups signed last April that demanded the US government end the mandates that would require access to encryption keys for the interests of law enforcement and national security.

      Naturally, these Silicon Valley leaders don’t agree with Comey, and neither do all of his peers. Nuala O’Connor, who holds the titles of president and CEO of the Center for Democracy & Technology as well as the first Federal Chief Privacy Officer for Homeland Security, had little good to say about the ideas of her respected peer. According to O’Connor, “He could not be more wrong on encryption.”

      What are your thoughts on Director Comey’s views? Do you think any government has the inherent right to access a digital device--arguably invading the privacy of the citizen--even if it's ultimately for the greater good? Share your thoughts in the comments, and be sure to keep checking back to Think Tank NTG’s blog.

      Learn More

      Know someone who would benefit from Think Tank NTG? Let us know!

      Latest Blog Entry

      Stress is one of those things that you can’t escape, no matter how hard you try, and it can takes a toll on your workday. Despite this, there are (surprisingly) some redeeming factors to stress to be considered.

      Latest News

      Think Tank NTG launches new website!

      Think Tank NTG is proud to announce the launch of our new website at www.thinktankntg.com. The goal of the new website is to make it easier for our existing clients to submit and manage support requests, and provide more information about our services for prospective clients.

      Read more ...

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