Network Services From IT Experts


Technology solutions to increase productivity, efficiency, and growth – all while keeping your network and confidential data safe and sound.

 

Our mission is to help businesses like yours increase productivity and get more out of the technology you invest in.  We specialize in solutions that safeguard and protect your data and keep operations running smoothly.

Managed IT Services

Intelligent remote monitoring, proactive maintenance, and behind-the-scenes remote support.

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Network Security

Protect your business from threats like malware, viruses, phishing attacks, hackers and other threads.

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Backup & Disaster Recovery

Ensure peace-of-mind in any situation with the most complete data backup solution available.

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Cloud Hosting Solutions

Reduce infrastructure costs, collaborate, and get more done with our unique cloud solutions.

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When you just want IT to work!

There are a lot of computer shops out there that you can call up to fix an issue or install a piece of equipment. They might be able to get you out of crisis mode, but they aren’t looking at the full picture.

At Think Tank NTG, we understand business. We consult. We provide solutions to solve everyday challenges. We just happen to fix computers as well.

We believe (and have proven) that if you proactively manage technology, run maintenance religiously, and monitor a business network, everyday issues and downtime will be greatly reduced.

This is what makes us different than your typical tech support company. Sure, we can fix computer issues when you have them, but our specialty is preventing them in the first place.

Are you looking for a partner you can trust your IT with?

Sign up for a FREE IT Assessment to get started today.

Managed IT Questions?

  • Do you have questions about Managed IT Services and what they can do for your company? Fill out this simple form with your questions and our team respond promptly!
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      What Our Clients Say

      • They actually do what they say they are going to do - and they do it well
        Momence
        Van Drunen Farm

        I use Think Tank for larger projects that I need help with or when I need a higher level of expertise. Think Tank's sales staff is responsive and courteous and their engineers are always knowledgeable and friendly. I think one of the best things about working with Think Tank is that they actually do what they say they are going to do - and they do it well.

      • Their attention to detail and follow up is very impressive.
        Lighthouse Academies

        We have relied on Think Tank support for all of our locations in Wisconsin, Illinois, Arkansas, New York ,Massachusetts, Washington and Indiana. Their engineering staff is outstanding and have been willing and able to accommodate our unique situations as they arise without hesitation and Think Tank’s sales staff have supported me as if I were their only client. Their attention to detail and follow up is very impressive.

      • Qualities that are hard to find
        Waulkegan
        NOSCO, Inc.

        I can't think of any one experience, but I can say that we enjoy working with you Keith and your team. You are honest, responsive and truly care - qualities that are hard to find.

      • They helped us become HIPAA Compliant
        Office of Michael Min, DDS

        Think Tank NTG did an outstanding job assessing and informing our dental practice on how we would score in the case of a HIPAA compliance audit by DHHS.  By spending time looking at our office and our computers, they were able to assess practices that were already in place and made suggestions on what needed to be changed in order to become compliant.  They looked at staff log-ins and password issues, workstation and server security, our wireless network, email service, antivirus updates, and backups, to name a few.  We were scored on our practices and given a report with issues of concerns and a recommendation on how to fix each issue.  The best part was that they provided us with the written Policies and Procedures needed to update our policy manual.  Think Tank NTG provided us a binder with a very detailed report, and a team of technicians sat down with us to go over the results.  Their professionalism in explaining their concerns and how to resolve those concerns were beyond our expectations. 

      • The journey to choose Think Tank and the Ruckus product could not have been smoother
        Carroll Consolidated School Corp.

        Carroll Consolidated School Corporation was looking to upgrade its wireless infrastructure and the journey to choose Think Tank and the Ruckus product could not have been smoother. From the initial Ruckus product briefing, through the quoting process, through the wiring and product installation, to the configuration and training, Think Tank met every need I had. The project was completed on time and to my complete satisfaction. I would definitely recommend Think Tank for future projects.

      • Excellent customer service
        Diocese of Gary

        Our organization has been a client of Think Tank for over 15 years. Throughout the years Think Tank has provided excellent customer service and has proven to be very professional and knowledgeable in what they do. Being a one person IT department, they have been a very reliable resource for me.

      • I have no idea how we ever lived without it
        Friona ISD

        We subscribed to ThinkHelpDesk in October of 2012 and I have no idea how we ever lived without it.  Our team has become much more productive and our response times have lowered enormously.  I’m sure that we quickly recovered the money spent on the service just in labor times alone.  The teachers and staff also love it because now they are informed of the progress of their ticket every step of the way. Also, the team at ThinkHelpDesk is always available to help when we have problems.  If they weren't able to help immediately, their response time has always been just a couple of hours at most.  Using ThinkHelpDesk for our Technology, Maintenance, Custodial and Transportation work orders is absolutely the best program we have implemented this year.

      • An IT Company that is easy to work with
        LaPorte Fire Department

        For years we have struggled to find continuity with our IT needs.  It wasn’t until we hired Think Tank to update our systems and install a new server did we realize how easy it could be to work with an IT company.  Anthony Zorica explained every step of the process (in terms we could understand) and was available 24/7 to provide support.  We couldn’t be happier with Think Tank and all their personnel, so much so that we have just entered into a Managed Service Agreement for them to handle all of our IT needs.

      Latest Blogs

      Tip of the Week: 3 Simple Tricks to Resolve a Troublesome Wi-Fi Connection

      Step One: Check Yourself
      Before you get started, make sure that your router is located far away from other electronic devices. This is because devices can often hamper your router’s ability to broadcast a signal. When there are devices or other obstacles between your own device and the router, like walls or floors, the signal is further weakened.

      Therefore, a simple fix is to elevate the router, especially if its signal needs to reach a higher floor. This cuts down on the distance between point A and point B, allowing for both a stronger signal and a more efficient router location in general. Hopefully, this resolves the problem, as there will be fewer places where the connection can get caught up.

      Step Two: Antenna Adjustments
      If your router or device has an external antenna, you can try to adjust it to find the ideal Internet connection. It’s hard to suggest an optimal antenna orientation, but chances are that you’ll be able to figure it out pretty quickly with a little trial and error.

      If you still can’t get out of the dead zone, you can replace the antenna entirely. You may even have to resort to a standalone antenna/extension cord combo. The idea is to extend your device’s reach to a place far beyond the dead zone. With any luck, you should be able to pick up the signal that you need, even if you technically shouldn’t be able to. If the equipment you’re using just doesn’t have an antenna, you can use USB adapters for a similar effect.

      Yet, if these adjustments still aren’t helping your technology connect, it might be time to buckle down and go all-in on a Wi-Fi extender. Instead of figuring out the optimal position for a router, a Wi-Fi extender takes your signal and extends it even further, effectively repeating the signal so that any devices within range of the extender can connect to the Wi-Fi. It’s great for getting around an immovable object like a wall.

      Step Three: Upgrades and Updates
      The final step is to make sure that your router and any adapters are all up-to-date themselves. While you may not notice significant problems at first, there is the possibility for significant trouble down the road. Like all office solutions, it’s important that you keep your connectivity technology updated with the latest patches, firmware updates, and drivers. Doing so can help you considerably extend the lifespan of your technology.

      With these best practices, you should have no trouble with your Wi-Fi connection troubleshooting. If you still have difficulty, however, let Think Tank NTG give you a hand. To learn more about the services we offer, reach out to us at 800-501-DATA.

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      Honor Among Hackers? Not for Those Who Hack Hospitals

      Before we dive in too deep, we want to make the statement that we don’t sympathize with hackers in any way, shape, or form. However, it is fascinating to investigate the inner machinations of a hacker’s mindset, and doing so can help your business better protect itself from future hacking attacks.

      Ransomware is a major threat to hospitals due to its ability to cripple systems and lock down important--potentially life-saving--files. While the number of attacks on hospitals is still relatively low, it’s feared that the successes of others will draw more attention to just how lucrative the practice can be. When lives hang in the balance, hospitals are more likely to pay the ransom, though there are always exceptions. For example, some hospitals are prepared for ransomware and they have ways to decrypt their files, or to restore a backed-up copy of their data.

      Surprisingly enough, there are hackers who think that hospital hacks are completely inappropriate. ZDNet reports that there’s a certain code of ethics used by hackers in the Russian underground, and it makes sure to label hospitals as off-limits. This verdict extends beyond borders, even into countries that are known to be hacked by Russian cyber criminals. ZDNet cites a forum where hackers discussed the ethics of hacking at length: “Yes, this is pretty sad and a new low. These ransom attacks are bad enough, but if someone were to die or be injured because of this it is just plain wrong.”

      Keep in mind that these words came from a hacker. Yes, there are those that do have some semblance of moral standards.

      Of course, you can’t rely on hackers to display the same ethical standards as others. While some might hesitate to hack specific targets, there are others that will brutally assault your infrastructure, regardless of what it holds. Unfortunately, you have other matters to handle, like running your business, making network security a secondary priority. Wouldn’t it be nice if you could outsource this responsibility to professional technicians trained specifically on the security of your IT infrastructure?

      To protect your systems from hacking attacks, your best chance is to reach out to Think Tank NTG. We can arm your systems with enterprise-level network security solutions designed to prevent and detect attacks before they cause significant damage. In particular, we can take preventative measures against ransomware. Since it often comes attached to spam, we can prevent these messages from hitting your inbox in the first place. To learn more, call us at 800-501-DATA.

      Learn More

      What Kind of a Story Do Readers Want? Big Data Knows

      A computer algorithm, affectionately referred to as the “bestseller-ometer,” examines a huge amount of literature for qualities that make bestselling fiction. According to The Atlantic, the algorithm is capable of identifying a bestseller upwards of 80 percent of the time. This success rate is achieved by going off a list of novels from the past 30 years and identifying New York Times best sellers. This is one of the ways in which data-driven initiatives are attempting to better understand the way that the human brain identifies concepts, and it could change the way that publishers identify potential best sellers.

      Like most good ideas, this concept was borne from a question that needed to be answered: “Why do we all read the same book?” It’s a valid question to ask, as people find different traits valuable in literature. The same folks who like to read literary fiction may find a guilty pleasure in young adult novellas. A book could be slaughtered by critics, but be wildly popular amongst the masses, as we’ve seen with several novels based on vampires.

      Archer, along with English professor Matthew L. Jockers, built the algorithm with the intention of discovering what makes readers flock to a particular story. The Bestseller Code documents the process through teaching an algorithm to closely analyze the text within the content for certain key factors that create popular fiction. This generally involves semantics, like themes, allusions, word choice, and other literary topics. Among the most popular traits found within bestsellers are:

      • Authoritative voice
      • Colloquial (everyday) language
      • Action-oriented characters
      • Cohesion
      • Intimacy

      Another major theme that was touched upon was the idea of the zeitgeist, which can be defined as time-sensitive ideals and beliefs. In other words, what’s contemporary and popular amongst the public plays a major role in how successful any novel is. Thus, it becomes difficult to predict how bestsellers will be selected in the future, as it’s difficult to guess where society will stand in the future. Plus, it would make sense for a human--with its ability to understand and interpret emotion--to be the one to decide whether or not a book is worth labeling as a bestseller. After all, the computer isn’t necessarily the one reading the book, but rather it’s hundreds of thousands of people around the world who will be doing so.

      Whether or not big data manages to identify a masterpiece recipe for the next bestseller hasn’t been mentioned, and thus it’s important to realize that the entire concept of trying to identify human behavior with big data could be irrelevant. After all, humans can be difficult to predict, as they often function in ways beyond any and all reason or logic. Thus, it’s important to remember that while technology has provided great ways to improve operations and hone in on a consumer base, it’s still crucial to remember that people are people.

      What are your thoughts on big data? Let us know in the comments.

      Learn More

      Know someone who would benefit from Think Tank NTG? Let us know!

      Latest Blog Entry

      The dreaded Wi-Fi dead zone: it’s a place where all wireless signal drops or becomes unstable, even though you could move three inches in either direction and you’ll have no problem. In this case, there’s usually something interfering with the signal, be it a wall or another...

      Latest News

      Think Tank NTG launches new website!

      Think Tank NTG is proud to announce the launch of our new website at www.thinktankntg.com. The goal of the new website is to make it easier for our existing clients to submit and manage support requests, and provide more information about our services for prospective clients.

      Read more ...

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