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Think Tank NTG has been serving the Merrillville area since 1990, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Kindle Users May Not Like the Latest Windows 10 Upgrade

Kindle Users May Not Like the Latest Windows 10 Upgrade

If you happened to plug your Kindle into your computer and get a blue screen of death, you aren’t alone. Many Kindle users have discovered that the Anniversary update to Windows 10 has caused an issue when attempting to use USB to charge the device or transfer books. It would seem that, within moments of connecting the Kindle to a Windows 10 device, the device will lock up and display the dreaded Blue Screen of Death before rebooting.

Those users who have experienced this issue have taken to Microsoft’s forums, posting their grievances and describing their troubleshooting experiences. Unfortunately, these accounts seem to vary from user to user - some of whom are those who updated to the Anniversary version of the OS, as well as some on pre-release software testing service Microsoft Insider.

Some users have found that their devices are restored to normal function after the reboot, only to encounter the issue again on the next reboot. Some find that having the OS of their desktop or laptop asleep as they plug in their e-reader tablet will prevent the BSoD issue from occurring. However, this does not seem to be a rule among those affected, as many have experienced their device crashing regardless of what they do.

These experiences are documented in posted descriptions of what users did to troubleshoot the issue. However, the issue was persistent, despite elements (like the USB cable used) being used as variables.

This isn’t the first issue Microsoft has contended with since the release of the acclaimed operating system’s Anniversary update. In addition to the increased usability and features that the update brought, it also brought a bug that led to many Windows 10 users being unable to use their webcams.

As of now, none of these issues have been fixed, although Microsoft has claimed that a fix for the webcam bugs will be ready in September. The Kindle issue, on the other hand, is still unknown, so there is no telling how long the device may cause compatibility issues with Windows 10. In the meantime, users who want to continue using their Kindle will have little choice than to avoid causing the Blue Screen of Death to the best of their ability, or tolerate the issues until an official fix is found.

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Thursday, 23 February 2017
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