Plug-and-Play Setup Backed By Quality Support

Last month, Think Tank NTG announced a new service offering for managed service clients from an industry leading provider of cloud-based communication systems for SMB. FreedomVoice, founded in 1996, tells us in their words what their CloudPhone solution offers that traditional systems don’t:

Contract-Free Unlimited Calling

The meter is off for all of your local and long distance domestic calls, incoming and outgoing, all for one low flat rate per month.  What’s better, there’s no annual contract to sign.

That’s right ““ phone service without a contract.

We’re not about locking you in.  We would rather earn your business each and every month and make it a no-brainer to stick with a provider that looks after you.


  Professional-Grade Quality and Reliability

It’s easy enough for providers in our market to slap some servers and cheap carriers together and give you dial tone.  That’s just not how we do things.

We work exclusively with the top carriers in North America to ensure every call you experience with us is crystal clear.  It costs us a little extra, but it’s worth every penny.

We are also dedicated to providing a service that’s highly available, a service you can stake your business on, by maintaining 99.99% uptime through the use of multiple redundant data centers.


  Works Anywhere You Want to Call an Office

For many small business owners, the “office” is a little more fluid of a concept these days.  CloudPhone keeps up with you on the go with our mobile app or X-Lite and Bria softphone applications from CounterPath.

The FreedomVoice mobile app (on iPhone or Android), makes it easy to manage your business calls, voicemail, and faxes from anywhere, and even lets you present your business number as your caller ID.


  Scales Seamlessly As Your Business Grows

CloudPhone was designed for small offices ““ 1 to 4 users ““ but built to scale up with you as you find success.  We’ve made it incredibly simple to add new phones or expand to new or multiple offices that all sync up with your single CloudPhone system.

If you do find your office isn’t so “small” any more, we make it easy to grow into our CloudPBX solution for small business which may offer you a smaller monthly rate per user and comes with white-glove local support from certified FreedomVoice partners.


  Plug-and-Play Setup Backed By Quality Support

CloudPhone is built as a plug-and-play solution for home and small offices.  We ship you your phones and you can have them out of the box and working in just minutes by following simple instructions.  No muss, no fuss.

But we’re not about to leave you high and dry ““ not our style.

If you need any help getting started, or at any point with your service with us, we are here for you with our dedicated Customer Care team.


Additional Features

Port-In NumbersTransfer toll free or local numbers to use with CloudPhone.
Local and Toll Free NumbersGet local presence or nationwide reach ““ or, hey, both!
Automated AttendantPre-recorded announcement acts as your virtual receptionist.
Professional Voice Recordings*Have your recordings created by talented professionals.
After Hours GreetingPlay a distinct greeting outside your business hours.
Company Directory Give a detailed list to help callers reach the right extension.
Dial-By-NameLet callers spell name of party trying to reach to route their call.
Smart Number RoutingCreate routing rules by caller’s number or number they dialed.
Availability Scheduling Set the days and hours you want calls to forward.
Ring GroupsGroup multiple forwarding numbers with special ring options.
Simultaneous RingRing several phones at once on your forwarded calls.
Call Rotation  Evenly distribute incoming calls to a group of phone numbers.
Call Queue Queue forwarded calls until you’re available to answer.
Custom Hold Music Upload your own hold music or promotional message.
Hold Music LibraryChoose from Easy Listening, Jazz, Rock, or House selections.
International Calling Call any international destination at highly competitive rates.
Web Management InterfaceControl your service, check messages, or run reports online.
Visual Call Reports Review detailed reports to see call patterns and caller info.
Call Record*Record your calls and listen online for training or legal purposes.
Call HoldPlace callers on hold with hold music at any time.
Call Park/RetrievePark calls and retrieve from any other CloudPhone device.
Call Transfer Transfer callers to another extension or phone number.
3-Way Conferencing Conference in a 3rd party on any call.
Call BlockingReject unwanted calls by area code or specific number.
Outbound Caller IDChoose DID phone number or main CloudPhone number.
Call ScreeningChoose to answer, send to voicemail, transfer, or hang up.
Call AnnounceHear a custom recording when answering a forwarded call.
Call Whisper Ask callers to speak their name and hear it before answering.
Call TransferSend forwarded callers to another extension or voicemail.
Online FaxingSend and receive important documents online.
Direct Inward DialingEach phone includes a number that rings to it directly.
Speed DialCreate a directory of frequently-dialed numbers to save time.
Last Number RedialQuickly call back the last caller you spoke with.
Do Not DisturbAutomatically deflect incoming calls when busy.
Message Waiting IndicatorBlinking light shows you when you have new messages.
Voicemail with Email DeliveryTake messages at each extension and get notified by email.
Q&A Voicemail Ask callers questions and connect responses in one message.
Voicemail Transcription*Get your voicemail as text to win back hours of productivity.
Secure VoicemailPassword-protect your voicemail sent by email.
File CompressionZip your voicemail by email to keep inbox load low.
Name/Address Capture*Look up your callers’ name and address. (optional – 10¢ / ea.)

* – Additional fee(s) may apply.

Posted in IT Blog

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