Plug-and-Play Setup Backed By Quality Support

Last month, Think Tank NTG announced a new service offering for managed service clients from an industry leading provider of cloud-based communication systems for SMB. FreedomVoice, founded in 1996, tells us in their words what their CloudPhone solution offers that traditional systems don’t:

Contract-Free Unlimited Calling

The meter is off for all of your local and long distance domestic calls, incoming and outgoing, all for one low flat rate per month.  What’s better, there’s no annual contract to sign.

That’s right ““ phone service without a contract.

We’re not about locking you in.  We would rather earn your business each and every month and make it a no-brainer to stick with a provider that looks after you.


  Professional-Grade Quality and Reliability

It’s easy enough for providers in our market to slap some servers and cheap carriers together and give you dial tone.  That’s just not how we do things.

We work exclusively with the top carriers in North America to ensure every call you experience with us is crystal clear.  It costs us a little extra, but it’s worth every penny.

We are also dedicated to providing a service that’s highly available, a service you can stake your business on, by maintaining 99.99% uptime through the use of multiple redundant data centers.


  Works Anywhere You Want to Call an Office

For many small business owners, the “office” is a little more fluid of a concept these days.  CloudPhone keeps up with you on the go with our mobile app or X-Lite and Bria softphone applications from CounterPath.

The FreedomVoice mobile app (on iPhone or Android), makes it easy to manage your business calls, voicemail, and faxes from anywhere, and even lets you present your business number as your caller ID.


  Scales Seamlessly As Your Business Grows

CloudPhone was designed for small offices ““ 1 to 4 users ““ but built to scale up with you as you find success.  We’ve made it incredibly simple to add new phones or expand to new or multiple offices that all sync up with your single CloudPhone system.

If you do find your office isn’t so “small” any more, we make it easy to grow into our CloudPBX solution for small business which may offer you a smaller monthly rate per user and comes with white-glove local support from certified FreedomVoice partners.


  Plug-and-Play Setup Backed By Quality Support

CloudPhone is built as a plug-and-play solution for home and small offices.  We ship you your phones and you can have them out of the box and working in just minutes by following simple instructions.  No muss, no fuss.

But we’re not about to leave you high and dry ““ not our style.

If you need any help getting started, or at any point with your service with us, we are here for you with our dedicated Customer Care team.


Additional Features

Port-In Numbers Transfer toll free or local numbers to use with CloudPhone.
Local and Toll Free Numbers Get local presence or nationwide reach ““ or, hey, both!
Automated Attendant Pre-recorded announcement acts as your virtual receptionist.
Professional Voice Recordings* Have your recordings created by talented professionals.
After Hours Greeting Play a distinct greeting outside your business hours.
Company Directory  Give a detailed list to help callers reach the right extension.
Dial-By-Name Let callers spell name of party trying to reach to route their call.
Smart Number Routing Create routing rules by caller’s number or number they dialed.
Availability Scheduling  Set the days and hours you want calls to forward.
Ring Groups Group multiple forwarding numbers with special ring options.
Simultaneous Ring Ring several phones at once on your forwarded calls.
Call Rotation   Evenly distribute incoming calls to a group of phone numbers.
Call Queue  Queue forwarded calls until you’re available to answer.
Custom Hold Music  Upload your own hold music or promotional message.
Hold Music Library Choose from Easy Listening, Jazz, Rock, or House selections.
International Calling  Call any international destination at highly competitive rates.
Web Management Interface Control your service, check messages, or run reports online.
Visual Call Reports  Review detailed reports to see call patterns and caller info.
Call Record* Record your calls and listen online for training or legal purposes.
Call Hold Place callers on hold with hold music at any time.
Call Park/Retrieve Park calls and retrieve from any other CloudPhone device.
Call Transfer  Transfer callers to another extension or phone number.
3-Way Conferencing  Conference in a 3rd party on any call.
Call Blocking Reject unwanted calls by area code or specific number.
Outbound Caller ID Choose DID phone number or main CloudPhone number.
Call Screening Choose to answer, send to voicemail, transfer, or hang up.
Call Announce Hear a custom recording when answering a forwarded call.
Call Whisper  Ask callers to speak their name and hear it before answering.
Call Transfer Send forwarded callers to another extension or voicemail.
Online Faxing Send and receive important documents online.
Direct Inward Dialing Each phone includes a number that rings to it directly.
Speed Dial Create a directory of frequently-dialed numbers to save time.
Last Number Redial Quickly call back the last caller you spoke with.
Do Not Disturb Automatically deflect incoming calls when busy.
Message Waiting Indicator Blinking light shows you when you have new messages.
Voicemail with Email Delivery Take messages at each extension and get notified by email.
Q&A Voicemail  Ask callers questions and connect responses in one message.
Voicemail Transcription* Get your voicemail as text to win back hours of productivity.
Secure Voicemail Password-protect your voicemail sent by email.
File Compression Zip your voicemail by email to keep inbox load low.
Name/Address Capture* Look up your callers’ name and address. (optional – 10¢ / ea.)

* – Additional fee(s) may apply.

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